Terms and Conditions



1. ALL SALES FINAL.

2. SHIPPING INFORMATION:

Koi purchased in March or later will be shipping out after the second week of the following month.

(ex. if you purchase in March, shipping is after the second week of April.)

We will not ship out your koi without first contacting you.

The cost of shipping your Gokujo koi is FREE !
We can ship overnight to anywhere in the
mainland US.

Important Note, Please Read: For our Canada customers –
Kodama Koi Farm is required to charge a $10 Bond Fee
and a $16 OGD Processing Fee on all koi shipments.

Free Shipping is available to Canada but all shipments
to Canada will require an import permit.
Please contact our office to arrange for payment and shipping.

If you wish to receive your koi on Saturday, there will be an extra $20 charge.
We will only be able to deliver if your area receives Saturday delivery.
Please keep in mind that if there are any delays with the shipping company
then you would not receive your koi until Monday. 

For Gokujo koi that do NOT have free shipping, the shipping cost will be charged separately and 
will be in the range between $105-$250 depending on the size of the koi for UPS Next Day shipping.

If you choose to ship the koi via Air Cargo, the following box fee will apply:
  • $15.00 for one box regardless of box size
  • $10.00 each for two or more boxes regardless of box size


Liability notice for Delta Air Cargo:

If you choose Delta Air Cargo for your koi shipments, please note that Kodama Koi Farm will no longer be liable for shipping problems through that method due to AVI/AVA shipments not being guaranteed and also because Delta does NOT offer shipping insurance. If you still prefer Delta Air Cargo, please send us an email verifying that you take full responsibility for the koi shipment and will not hold Kodama Koi Farm liable for any shipping problems or koi's health.

Explanation: Live animal shipments (AVI or AVA) have the lowest priority in shipping; so if a koi needs to be guaranteed to arrive within 24 hours, Delta Dash would be the appropriate shipping status; however the cost of the shipment goes up substantially. Note: For Delta Dash shipments, we will charge an estimated shipping cost prior to shipping. To save on shipping costs via Delta Dash and get extra insurance protection, we recommend shipping via UPS and using UPS Insurance; and the vast majority of our customers use UPS.


Local pickup from our farm in Mililani, Hawaii is also available.


Any koi over 18.6 inches ships in one box alone.

Please feel free to email our office if you have any other questions
regarding combining more than one koi together.

J.K.O. INC./Kodama Koi Farm is required to collect 4.712% sales tax from Hawaii residents,
7% sales tax from NJ residents and 8.63% sales tax from NY residents.
This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies.
Tax rate is subject to change according to the State/City/County tax regulations.

Please remember that koi are living animals, and could fall ill at any time.
If for any reason your koi cannot ship out, you will be contacted and receive a full refund.

Kodama Koi Farm
info@kodamakoifarm.com
808-354-7031